![]() ![]() The personal butler (if you consider personal to be someone servicing 10 or more rooms) was useless, at least to us. It also takes very long to get your food in room service, much more than any other resort I have visited. They will substitute something and never inform you until it arrives in your room. Room service food is very delicious but the complete menu is hardly ever available. This is not an exaggeration, we literally waited an hour on a Wednesday to get a drink. If they finally do, then it takes nearly (and sometimes up to) an hour for your drink/food to arrive. You can be at the pool for a few hours and not one person will attend you. The Negatives: Service is non-existent, unless they happen to pass by you. The mini bar, bottled water supply and alcohol provided in each room is more than in other properties we've stayed at and they refill these daily if you allow turnover service. They are cozy and very detailed in my opinion. The rooms are very nice and the hot tub in the balcony (for our room) is a plus. The beach is one of the nicest I've ever experienced and the food in almost every place is very delicious and great quality. Views from most rooms are spectacular, direct view of the ocean. First the Positives: This is a beautiful resort, architecture is amazing, grounds are big but not overwhelming to walk entire property. We are not by any means people that are picky and complain about dumb things, but we felt compelled to advise others of what to watch for so they know what to expect. Maybe they stayed at a different hotel or they are just family members and employees writing this. I really do not understand the people writing that the service is excellent and what an amazing place. We are at the resort as we write this (4th day), so this is as honest a review as you can get. Service is non-existent, unless they happen to pass by you. This is a beautiful resort, architecture is amazing, grounds are big but not overwhelming to walk entire property. ![]() ![]() ![]()
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